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Jerry, I am going to connect you with Steve from the shipping department.I am personally a fan of this one, as it works really well.The customer is not concerned with slower responses or minor delays, they are concerned with lack of your attention.I am pulling up your account details.Im really sorry about that.How to handle complaints and angry customers Start by showing sincere sympathy and understanding, acknowledge the customers feelings.This tactics is basically about adding two positive statements on either side of a bad one.Use a proper greeting.What do you think will be challenging about here?A good example would be: Hello John, thank you for calling Provide Support.Below are some guidelines on how a service agent can best handle the major key points in a live chat conversation.Thank you for your call.
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Im sorry this has happened.